Privacy Policy (GDPR)

1. Privacy Policy

This Privacy Policy reflects our commitment to protecting privacy and data. This document sets out our practices regarding the handling of information that can identify an individual directly or indirectly (‘Personal Data’).

The privacy policy aims to explain what personal data is processed by SYNERGLASS-SOFT, who uses your personal data, for what purpose(s), for how long, and what rights you have in this regard.

2. Data collection

SYNERGLASS-SOFT processes information, including personal data relating to users of Synerglass-Soft Services, using cookies or similar technologies for the purposes set out in the Cookie Policy below.

SYNERGLASS-SOFT may collect various types of personal data about you in the course of its business activities, including:

2.1. Types of data collected

• personal contact details;
• personal data relating to your business relationship with SYNERGLASS-SOFT or that of your employer;
• personal data that SYNERGLASS-SOFT is required to collect for legal and compliance purposes;
• personal usage, registration and participation data that SYNERGLASS-SOFT may generate as you use its web and online services;
• special categories of personal data;
• personal data relating to applications;
• personal data that SYNERGLASS-SOFT may receive from third parties;
• personal data that SYNERGLASS-SOFT requires to ensure your satisfaction and that of your employer with regard to our products, services and offerings.

3. Use of data

SYNERGLASS-SOFT processes your personal data for the following purposes:

3.1. Purposes of processing

• to maintain our business relationship with you, your employer or your employer’s clients, in particular by ensuring your satisfaction with our products and services and keeping you informed of the latest developments;

• to develop and offer you its software products, cloud services and other services;

• to safeguard the quality and security of its premises, facilities, products or services;

• to safeguard and, where necessary, defend our legal assets against unlawful attacks, to assert our rights or to defend SYNERGLASS-SOFT against any legal action;

• ensure compliance with the laws and regulations applicable to SYNERGLASS-SOFT;

• manage SYNERGLASS-SOFT’s websites, online offers or other online events, including analysing user behaviour, which enables you to create a user profile, make use of an identity management service, and continuously promote and improve your user experience;

• ensure your profile is visible when we’re searching for potential talent for SYNERGLASS-SOFT;

• transfer them to recipients such as other entities within the SYNERGLASS-SOFT Group, third-party service providers, SYNERGLASS-SOFT partners and others.

4. Your rights

What are your data protection rights? You have the right to ask SYNERGLASS-SOFT to allow you to access your personal data and/or to have that personal data corrected, returned or deleted.

You may ask SYNERGLASS-SOFT to restrict access to your personal data or to exclude it from any further processing.

You may withdraw any consent you have previously given or object to any processing activities that SYNERGLASS-SOFT may carry out in a specific case.

If you believe that SYNERGLASS-SOFT is not processing your personal data in accordance with this privacy policy or applicable data protection laws, you have the right to lodge a complaint with a competent supervisory authority.

5. General Data Protection Regulation (GDPR)

Synerglass-Soft is a software development company that respects the privacy of its users and protects their personal data in accordance with the requirements of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

5.1. Data Processing Controller

Synerglass-Soft is responsible for processing the personal data of users of its applications. The company’s contact details are as follows:

Name: Synerglass-Soft SA

Registered address : Z.I. Damré, rue des Spinettes 7, 4140 Sprimont, Belgique

Phone : +32 (0)4 247 63 50

Email: info@synerglass-soft.com

5.2. Collection of personal data

Synerglass-Soft collects personal data for the sole purpose of developing and operating the software’s features in accordance with the specifications set out in the Purchase Order.

The data collected may include, but is not limited to:

  • Identification details: name, email address, telephone number, username and password.

  • Usage data: data relating to the use of the app, including the features used, the pages visited, the actions taken and any errors encountered.

  • Location data: the user’s geolocation data, provided the user has given their prior consent to the collection of such data.

  • Images: Synerglass-Soft’s mobile apps can access the user’s mobile phone camera to scan barcodes and take other images in connection with the provision of the Services.