Customer portal for quotes and orders

A platform linked to your pricing database, enabling your customers to create quotes and place orders with prices that are always up to date.

Integrated into our ERP software for glass processors

More orders, less sales effort

Orders placed in your system without even asking you

Increased order volume

Enhanced customer experience

Accelerated sales

Increased productivity

Your challenges

Without the customer portal

You’ll sell more, with ease

via the customer portal

Some key features

To enable your customers to shop with you

Your rates are available and updated in real time

Synchronisation of supplier data

The platform connects directly to your database to automatically and securely synchronize your catalogs, products, and prices. Updates can be performed in real time, on a scheduled basis, or manually.

This ensures that your customers always have access to reliable, up-to-date data, while you retain full control over your information.

A direct and controlled sales channel

Creating quotes and orders

Your customers can create, edit and manage their quotes and place orders directly via the platform, using a guided configuration tool for glass products.

You retain full control over your pricing policy through margin and price management.

Cette approche vous permet de structurer vos ventes, fiabiliser les devis et transformer plus rapidement les opportunités en commandes.

A structured approach to customer management

Customer and delivery management

The platform allows you to manage your customers and their shipping addresses directly within the system. You also have access to a complete history of orders by customer, providing a clear overview of their activity.

This centralisation makes it easier to monitor sales, improves service quality and enables better management of customer relations.

Would you like to set up a customer portal?

Let’s discuss your challenges and work together to see how we can streamline and simplify your day-to-day operations.

Full visibility over orders

Real-time order tracking

Order statuses are synchronized in real time with your system, allowing your customers to track the progress of their orders in detail. They can also access the details directly through our order and delivery tracking portal (SynerBO), providing full visibility into production, delivery, and related information.

This transparency enhances the customer experience whilst reducing the workload on your teams.

Smooth and professional communication

Communication and documents

Quotes and orders can be sent directly via email from the platform, making it easier to communicate with your customers. You can also generate and print quote and order confirmations, with or without prices displayed, depending on your needs.

This integrated document management system helps you organise your communications and make your business dealings more professional.

Why choose Synerglass-Soft?

A partner who understands your business

By choosing Synerglass-Soft, you are working with experts in the glass industry who understand your industrial challenges and operational constraints. Our sector-specific expertise enables us to design solutions that are tailored to the realities of your workshops and processes.

Trusting Synerglass-Soft also means choosing a partner committed to a long-term relationship. For over 30 years, our solutions have been constantly evolving to incorporate technological advances, meet regulatory requirements and adapt to our customers’ specific needs.

Whether you’re managing a multi-line industrial site or a workshop currently being set up, our solutions — ERP and mobile apps — enable you to digitise, secure and streamline your processes, whilst laying the foundations for your business’s long-term future.

Comprehensive support from the very first point of contact

1

PRELIMINARY ANALYSIS OF YOUR PROJECT

We analyse your current environment to advise you, carry out tailored demonstrations and provide you with a quote tailored to your requirements.

2

PROJECT SET-UP, TRAINING AND MANAGEMENT

A dedicated project manager oversees the installation, configuration and connection of the machines. Our experts provide on-site training for your teams to ensure they can get up to speed quickly.

3

FIELD TESTING UNDER REAL LIVE CONDITIONS

You will test the software using your own data and processes over a set period of time, in order to validate the settings before going live.

4

GO-LIVE

Once the tests have been validated, the software is rolled out into production on a date agreed upon by both parties, with enhanced support to ensure a smooth launch.

5

TECHNICAL SUPPORT & ONGOING ASSISTANCE

Our experts will continue to support you after the go-live to answer your questions, help you adapt your processes and ensure the long-term performance of your solution.

A PROJECT?

On the path to better performance

Your project deserves an in-depth analysis. Schedule an initial discussion with our experts to identify areas for improving your performance.

Do you have questions about SynerStock?

Find your answers to the most frequently asked questions here

Yes. The application is available on Android and iOS and is compatible with smartphones, tablets and professional scanning devices, making it suitable for industrial environments.

Yes. SynerStock is directly integrated into your logistics software Synerglass Symbiose: data flows between systems in real time. You can also use an API to integrate SynerStock with other systems.

Yes. The application has been designed by UX/UI experts to be intuitive and easy to use, even for operators with little digital experience. It can also be installed on touchscreen terminals used daily for stock management.

Yes. Thanks to QR code or barcode scanning, every stock movement is automatically recorded and transmitted to your ERP, eliminating entry errors and significantly improving data reliability.

NEWS, INSIGHTS AND INNOVATIONS

Our latest publications

Industry trends, practical advice, technological innovations and feedback: explore content designed to help glass processors better manage their operations and anticipate market developments.