Emails, PDFs, Excel files, DXF… In many companies, a large share of customer requests still arrives in formats that require reading, analysis and manual data entry. It’s time-consuming and error-prone.
There is a solution: artificial intelligence can now take over part of this work. It will never replace your teams, but it can drastically reduce their repetitive tasks and free up time for value-added operations.
At Synerglass-Soft, we have developed a tool that does exactly that: SynerAI Transaction.
One of the most practical and effective applications of AI is its ability to analyze documents, extract relevant information and turn it into structured data that can be used directly by business software.
Take a customer inquiry, for example. Opening multiple files, finding the relevant information, entering it into the ERP system and checking that nothing has been overlooked. These are all manual tasks that AI can handle in a fraction of the time, freeing up teams to focus on more valuable work.
The idea is to bring AI in very early in the process to speed up data processing and reduce re-keying. It handles the basic, time-consuming preparation tasks, while you stay in control of your core business.
SynerAI Transaction has been specifically designed to automate and simplify your preparation steps.
In practice, our solution analyses customer requests received by email, PDF, Excel files, DXF and other formats, extracts the key information (such as dimensions, glass type, quantity, etc.) and enters it directly as quote or order lines in your Synerglass Symbiose ERP.
Even though AI does the groundwork, the user always stays in control of the process.
Find out how SynerAI Transaction and Synerglass Symbiose can help you simplify your operations and improve your data flow.
By reducing the amount of information to be re-keyed, teams save time and can focus on tasks that require more expertise or analysis.
Every double entry increases the risk of transcription errors, omissions or inconsistencies. By automating this step, you reduce these risks while keeping human oversight.
Less manual reading, less re-keying and fewer back-and-forths also mean customer requests are processed faster.
Automation brings real value, but not under just any conditions. Automating an isolated task, for example, makes little sense. The real benefit lies in broader use cases where data can then flow through the company’s management environment.
This is where integration with Synerglass Symbiose comes into its own: the solution centralises sales, production and logistics flows on a single platform to automate operations from quote to delivery. Our ERP also integrates with widely used software and with many glass processing machines, proof of our in-depth knowledge of the industry.
SynerAI Transaction therefore doesn’t work as a standalone tool. It is part of a continuous information flow: less re-keying, fewer breaks between steps and smoother operations.
Your project deserves an in-depth analysis. Schedule an initial discussion with our experts to identify areas for improving your performance.
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How AI can reduce repetitive administrative tasks in the glass industry Summary Key takeaways : AI doesn’t replace your teams: it takes over reading and
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SynerAI Transaction can process customer requests received by email, PDF, Excel files, DXF and other formats as required
No. A user approval step is built in before processing continues, so the user always stays in control.
The 3 main benefits of SynerAI Transaction are: less annual data entry, fewer errors and faster order processing.